Terms and conditions

1. Who we are

PH Rewards ("PH", "we", "us", "our") is the party behind these Terms and the service they cover.

PH is made up of:

• the PH Rewards mobile app;
• the PH Rewards web dashboards;
• the account deletion page at https://account.phrewardsapp.com/delete-account;
• the Website at https://phrewardsapp.com, where these Terms and the Privacy policy are published.

You can contact us at support@phrewardsapp.com.

2. Accepting these Terms

By logging in to, or otherwise using, any part of PH, you accept these Terms and the Privacy policy. There is no separate acceptance step: your use is your acceptance.

If you use PH for a business, for example as a Provider, a Pharmacy, or an employee of either, you also accept these Terms on behalf of that business, and you confirm that you are allowed to do so.

If you do not accept these Terms, do not use PH.

3. What PH is

PH is a recording tool and nothing more. It lets the parties record the Scans and Reverses of labelled Units at pharmacies and shows each party the Points recorded for it, and only its own. Its only purpose is to make the parties' own operations easier to run and to follow.

In these Terms:

• a Provider is a company that supplies Items to pharmacies, and a Provider Employee is an account that works under one Provider;
• a Pharmacy is a pharmacy that carries a Provider's Items, and the account of its owner in PH; a Pharmacy Employee is a person working in a Pharmacy who records Scans and Reverses;
• an Item is a product type in a Provider's catalogue, a Unit is one physical piece of an Item, and a Label is the unique QR code on one Unit;
• a Scan is the record that a labelled Unit left the pharmacy, and a Reverse is the record that undoes a Scan; the dashboards list them as sales and returns;
• Points are the figures PH records for Scans and Reverses;
• a Statement is the summary of recorded Points that a Provider can view, and a Month is a period for which PH shows Points totals.

4. What PH is not

PH is only a recording tool. In particular:

• PH Rewards is not a party to any contract, agreement or dealing between a Provider and a Pharmacy, between a Provider and its Provider Employees, or between a Pharmacy and its Pharmacy Employees. Each of these is solely between the parties to it.
• PH Rewards is not the agent, representative, employer, partner, broker or guarantor of any user or party.
• PH Rewards does not pay, collect, receive, hold, transfer or guarantee any amount, whether commissions, Points, rewards, amounts shown on a Statement or any other sum. No money passes through PH.
• PH Rewards does not run, manage, supervise or take part in the operations of any Provider or Pharmacy.
• PH does not count, track or manage stock, or the Units shipped, delivered, held or remaining at any place.
• PH does not track, confirm or show whether any payment has been made.

5. Points, Statements and other figures

• Points, Month totals, Statements and every other figure shown in PH are records built only from what users enter and scan. We do not check that a Scan or a Reverse really took place, or that any figure is correct or complete.
• Points are records, not money. They are not a currency, a voucher, a security, a debt or a promise of payment by PH Rewards, and they cannot be exchanged with, redeemed from or claimed from PH Rewards.
• What Points are worth, whether any reward is due for them, and how and when it is given are agreed only between the parties concerned, in their own agreements, outside PH. PH Rewards does not set, owe or pay any commission or other payment for them.
• Any reward for the Points shown for a Scan is solely a matter between the employee who scanned it, their Pharmacy and the Provider. PH Rewards does not pay it and does not promise it.
• PH Rewards does not settle what a Statement shows: that is a matter directly between the Provider, each Pharmacy and the other parties concerned, outside PH. PH Rewards makes no commitment about any Statement, any Month or any total, including when or how it is produced, closed or shown.
• Figures may change as users record new Scans and Reverses.

6. Products, shipments and dealings between the parties

PH Rewards takes no responsibility, and gives no commitment, for:

• the products supplied or handled, including their quality, safety, legality, origin, storage, expiry, description or price;
• orders, shipments, deliveries and stock;
• Labels: their printing, placing on Units, condition, loss, misuse or any Label placed on the wrong Unit;
• pricing, discounts, commissions and rewards;
• any transfer of money or goods between the parties;
• any dispute between Providers, Pharmacies, their employees or anyone else, including a dispute about Points or a Statement.

The Provider alone answers for its products, its shipments, the Labels on its Units and the Points it sets. Products, shipments and stock are the business of the Provider and the Pharmacy concerned, not of PH Rewards.

A successful scan only means that PH accepted the record. It does not confirm that a product is genuine, safe, fit for use or lawfully supplied.

If the parties disagree, they resolve it between themselves. We may, but are not required to, provide what PH has recorded.

7. Accounts

• PH has no public sign-up. Accounts are created by the PH admin, by a Provider or its Provider Employees, or by a Pharmacy for its Pharmacy Employees.
• Keep your username and password to yourself. Do not share your account or let anyone else use it.
• Everything done under your account is recorded as done by you, and you are responsible for it.
• If you think someone else has used your account, or your password has become known to someone else, tell whoever manages your account straight away: your Pharmacy, your Provider, or the PH admin.
• If you forget your password, ask whoever manages your account to reset it.

8. Your responsibility for the data you enter

• You are responsible for everything you enter or scan in PH, including names, phone numbers, registration details, Items, Points, Scans and Reverses.
• Record only Scans and Reverses that really happened, and enter details that are true and up to date.
• A Provider, a Provider Employee or a Pharmacy that enters another person's details, for example when creating an account for an employee or a Pharmacy, confirms that it is allowed to give us those details, and must tell that person about PH and the Privacy policy.

9. Acceptable use

You must not:

• record a Scan or a Reverse that did not happen, scan or type the Label of a Unit that has not left the pharmacy, or reverse a Unit that has not come back;
• share your account, or use someone else's account;
• try to see or change data that is not yours to see or change;
• interfere with PH, test or probe its security, overload it, or get around any of its limits;
• copy, decompile or reverse engineer any part of PH, or build a competing service from it;
• use PH in breach of any law, or to harm anyone.

10. Account status and ending your use

• The PH admin may set any account to Frozen or Disabled, or back to Active. A Provider may do the same for its Provider Employees, and a Pharmacy for its Pharmacy Employees.
• A Frozen account can log in and see its information, but cannot record a Scan or a Reverse.
• A Disabled account cannot log in. When a Provider or a Pharmacy is Disabled, its employees are Disabled with it.
• We may freeze or disable an account at any time, without notice, if we believe these Terms have been broken, to protect PH or its users, or where the law requires it.
• You may delete your own app account at any time, in the app or on the account deletion page at https://account.phrewardsapp.com/delete-account. A Provider account is deleted through the PH admin. A Deleted account can never log in again and is never re-activated.
• A Provider's relationship with us also ends as its signed agreement with PH Rewards provides.
• When an account is Disabled or Deleted, its records stay, as the Privacy policy explains, because the parties rely on them.

11. The service and changes to it

• PH works online only. It may be unavailable at times, for maintenance, failures or reasons outside our control.
• We may change, add, limit or remove any feature, or stop the service, at any time.
• We may require a newer version of the app before it can be used.
• PH sends no notifications, so we do not promise advance notice of any change.

12. No warranties

To the fullest extent the laws of the Hashemite Kingdom of Jordan allow, PH is provided "as is" and "as available", without any warranty of any kind. We do not promise that PH will be uninterrupted, timely, secure or free of errors, or that any record, Points figure, total or Statement is correct or complete, since they come from what users enter.

13. Limitation of liability

To the fullest extent the laws of the Hashemite Kingdom of Jordan allow:

• PH Rewards is not liable for any indirect, incidental, special or consequential loss, or for any loss of profit, revenue, business, goodwill or data;
• PH Rewards is not liable for any loss arising from the dealings between the parties, the products, shipments, stock or Labels, any payment, commission, reward or transfer, any Statement, or any dispute between the parties;
• PH Rewards is not liable for any loss arising from records entered by users, from the use of an account by someone its holder let use it or failed to protect, or from PH being unavailable.

Nothing in these Terms limits any liability that cannot be limited under the laws of the Hashemite Kingdom of Jordan, including liability for fraud or gross fault.

14. Indemnity

To the extent the law allows, a Provider and a Pharmacy each agree to compensate PH Rewards for any claim, loss or cost arising from its breach of these Terms, from the data it or its employees entered in PH, or from its dealings with other parties, including its products, shipments, Labels, payments and disputes.

15. Third parties

App stores, phone and computer operating systems, internet providers and the scanning tools that the app uses are provided by third parties under their own terms, and we are not responsible for them. The relationships between Providers, Pharmacies and their employees are theirs alone.

16. Intellectual property

The PH Rewards software, name, logo and look belong to PH Rewards or its licensors. We give you a personal, limited, non-exclusive, non-transferable right to use PH only for its purpose and only under these Terms. You keep what you enter; you allow us to store it, process it and show it to the parties as the service requires.

17. Privacy

How we handle personal data is described in the Privacy policy, published on the Website at https://phrewardsapp.com. One Privacy policy covers all of PH, and it forms part of these Terms.

18. Changes to these Terms

We may change these Terms at any time. The date at the top of this page shows when they last changed. Using PH after a change means you accept the changed Terms. There is no separate notice or acceptance step. If you do not accept a change, stop using PH.

19. Governing law and courts

These Terms are governed by the laws of the Hashemite Kingdom of Jordan. Any dispute about them or about the use of PH goes to the competent courts of Amman.

20. Language

These Terms are written in Arabic and English. Where the two versions differ, the Arabic version prevails.

21. General

• If any part of these Terms is found invalid or unenforceable, it is limited to the extent necessary, and the rest of these Terms stays in effect.
• These Terms and the Privacy policy are the whole agreement between you and PH Rewards about PH. Where a Provider has signed an agreement with PH Rewards, that signed agreement prevails over these Terms where the two differ.
• If we do not enforce a right under these Terms, we do not give it up.
• You may not transfer your rights or duties under these Terms. PH Rewards may transfer these Terms together with the service, including to a company formed later to run it.

22. Contact

For any question about these Terms, write to support@phrewardsapp.com.